Questions & Anwers

Bon Appétit is a furniture manufacturer that sells only to its authorized retailers. For this reason, it is not possible to place an order online or directly with us.

Our current shipping time is approximately 6 weeks. Transit time between our Quebec warehouse and your retailer must also be factored in, as well as the time required by the retailer to schedule delivery to your home.

Despite being as close as possible to the real color, colors shown in prints, catalogs, and images viewed online may vary from in-store samples.

Yes, we suggest you browse our website and catalog to see all the available products as well as their various options.

It is possible to purchase our current stains and fabrics from our authorized retailers.

It is possible to purchase a touch-up marker from the retailer where you purchased your furniture.

Our furniture is made of imported and assorted hardwood species and yellow birch.

Since we do not have all the necessary information to access your order, only your retailer can provide answers. However, if your retailer is unable to provide the information, they can contact our service team.

For any questions on modifying an order, please contact your retailer. However, it is important to note that since each piece of furniture is custom-made, there is a chance that no changes can be made depending on the status of your order.

• Solid wood is very sensitive to changes in temperature and humidity since it is a living material. To protect your furniture, keep the humidity level constant, ideally between 30% and 50%. If this condition is not met, the furniture may crack or warp, and the finish may be affected.
• Store table leaves as close as possible to the table so that they are kept at the same humidity level. It is preferable to store dining room table leaves in an upstairs closet than in a damp basement.
• Avoid placing furniture directly next to radiators, heating vents or wood-burning stoves.
• Do not use polish, wax, abrasives or products with alcohol or ammonia, which could damage the finish of your furniture.
• Never place a hot object directly on your table, as this will produce heat marks. We recommend protecting your table with a tablecloth or placemats when in use, to help prevent scratches.
• Never leave liquid directly on the wood, as this could damage your furniture—the wood could crack and warp.
• To protect your furniture finish, avoid daily exposure to direct sunlight.

To learn more about caring for your fabric, please look under your product. You should find a label with specific recommendations for your fabric. However, if there is no label under your furniture, please check your invoice for the fabric code or contact your retailer and they will be able to provide it. You can also refer to the picture below to find specific recommendations for your fabric.

All glides can wear out and can sometimes fall off chair legs. Worn-out or missing glides can quickly damage a floor. Chair glides should be checked regularly.

Our reputation for quality is an important part of our success, and our commitment toward our products is unsurpassed. Bon Appétit warrants its materials and workmanship for a period of one year from the date of delivery to the retailer.

The warranty applies only to the original consumer at the original delivery location and excludes floor models, commercial use and any damage resulting from fire, water damage, accident, negligence, improper cleaning procedure or misuse. All damages such as scratches, gashes, broken corners, finish or fabric imperfections due to handling and/or shipping must be claimed within 10 days from the date of delivery to the consumer.

If you have any other questions regarding the warranty, please contact your retailer.